In this session, Nicole Chavas, Chief Operating Officer at Greenprint Partners, shares how her team is taking a clean-sheet approach to designing work in the AI era. At a 35-person firm without dedicated knowledge management or L&D teams, AI is becoming a core teammate embedded directly into how work gets done. 

Rather than layering AI into existing processes, Nicole is rethinking those processes entirely, starting from a challenge most growing firms share: the people who hold the knowledge the firm needs are often not the same people doing the work that needs it. Institutional memory, market awareness, process expertise and client relationships live in different heads, and getting them into the right conversation at the right time is harder than it sounds. 

Speaker

Nicole Chavas, Chief Operating Officer, Greenprint Partners

Moderator

Christopher Parsons, Founder and CEO, Knowledge Architecture 

Learning Objectives 

Identify strategies for redesigning work processes around AI rather than simply adding AI to existing workflows. Explore how AI can capture and transform institutional knowledge into repeatable pursuit, learning, and development processes. Understand how knowledge management can bridge strategy and operations by connecting people, expertise, and processes across the firm.

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