SMPS members: Join us for our complimentary virtual Master More Learning Labs.

This educational series features timely topics presented by industry practitioners that can help you build skills to work smarter, advance your career, and build your firm’s business. This series is for SMPS members only.

Labs are recorded and available on-demand in the Learning Labs folder in the Marketing Resource Center on MySMPS, our members-only online community.

ABOUT THE WEBINAR

In high-pressure environments, differences in perspective can either deepen collaboration or derail it. Effective leaders know that the difference often comes down to one thing: how well they listen. In this engaging and interactive session, participants will explore the leadership skill most people overlook, the ability to listen deeply, especially when the stakes are high.

Attendees will learn how to lead through disagreement, increase emotional intelligence, and foster inclusion by applying a practical listening framework. The session will explore the Ladder of Inference to help leaders identify and challenge assumptions in real time, improving clarity, trust, and decision-making. Participants will also learn how to ask powerful questions that unlock insights and move teams forward.

Whether managing conflict, giving feedback, or navigating diversity of thought, this session equips leaders to stay engaged, curious, and confident, even when conversations are uncomfortable.